A travel agency is accused of charging more than 50 Muslims thousands of dollars on a Mecca pilgrimage tour only to leave them standing in airports at the last minute without tickets.
The state attorney general’s Office alleges Shama Hajj Ziyarat Tours L.L.C. and its owner, Molana Syed Alihaider Abidi, violated the state’s Consumer Fraud Act by selling the trip packages to Saudi Arabia, then failing to provide either the tour or a refund.
“Hajj is a very important thing in a Muslim’s life … We were looking so forward to it,” said Nahid Attarwala, 48, of Simsbury, Conn., who was stranded at the airport with her husband. “(The travel agent) said ‘Everything is all set. Come to the airport.’ … He wasn’t even there.” The state wants the company, which also does business as Karwan-E-Iman-E-Sajjad (USA), to give refunds.
A man who answered the telephone at the travel agency who identified himself as Abidi’s son wouldn’t answer questions. He directed all inquiries to Thomas Monahan, a lawyer representing the agency. Monahan didn’t return telephone calls seeking comment Wednesday. The complaint alleges that the travel agency’s Hajj Travel Package was supposed to include round-trip airfare to Saudi Arabia, hotel accommodations and travel within the Arab kingdom. The trips cost $4,500, and some customers paid an additional $1,000 for upgraded hotels, according to the attorney general’s office.
The customers were supposed to leave Dec. 20, 2006, and return Jan. 4. But when they arrived at airports around the country, they discovered there were no tickets waiting for them. During the next few days, the agency told the customers the tour had been canceled. A few of the customers received partial refunds of $1,000 but most never received any money.
The Attarwalas paid the travel agent a total of $10,810 – including an additional $2,000 weeks before they were scheduled to leave because the agent said air and hotel prices had increased. Attarwala said she’d called the agent repeatedly as she became more concerned about the trip, including why he hadn’t mailed them educational information about the rituals they’d be expected to perform during the pilgrimage. She said the agent continued to tell them everything was fine and to be at the airport.
The tour agent eventually returned $2,000 of the couple’s money after they and other customers went to his office and complained. Then he stopped answering her telephone calls, Attarwala said. Muslims are expected to make the pilgrimage to Mecca at least once in their lives. Around 4 million people make the trip every year.
The travel agency has been advertising for hajj tours that would leave this December, but a judge ruled Friday that it must stop advertising and selling the 2007 trips. Well that is a good start. I think this is a really sad chapter in the ever mounting negative attitude towards Muslims.